RFPMonkey.com On-Line Support Portal

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Support & Maintenance Guide

Download the RFPMonkey.com Support & Maintenance Guide for detailed information about our basic and upgraded support plans, and full descriptions of the resources available to registered users within our On-Line Support Portal.

Support & Maintenance Plans

RFPMonkey.com offers 3 different Support & Maintenance plans

If you are not sure which Support & Maintenance plan you are on, it is probably the Basic Support Plan. You can verify this by logging in to your RFPMonkey account and examining the Support Plan field near the bottom of the Account Screen.

Support Portal Content includes:

General Support Topics...

... such as the Support & Maintenance Guide document. known bug list, and popular resolved requests. This section also contains a running list of system enhancements going back all the way to 2007.

Training Materials...

... including basic WBT's and descriptions of instructor-led courses. You can also find some training PowerPoint decks here.

Getting Started Documentation...

This section has the User Guide, Evaluation Guide, and Support & Maint Guide, as well as documentation on bulk import and other set-up topics.

Best Practices Advice...

... including expert opinions on how to set up your filters, users, approval permissions, and more.

A 'How do I...?' Section...

... where you can get the answer to many specific questions without having to weed through a bunch of documentation or training material.

General Documentation...

... on topics such as RFPMonkey administration, searching and filtering content, email notifications, implementing affiliated accounts, even channel partner support.